Yesterday, I left you with my vacation dilemma of losing a contact lens after my first dive into the pool.
If you have no idea what I’m referring to, you definitely need to click here: Leadership Lesson Through Losing A Contact Lens.
David pulled out his personal iPhone and searched for my doctor’s number. Soon enough, he found the name of the office and the phone number. Ah, but remember that I left my Canadian cell phone due to not having an US plan.
At this point, I was thinking I would have to find one of those; what do you call them again? Phone booths or head back to the rental house to make the call. Nope, he was on it.
Within minutes, he was dialing the number and started making things happen. But would you believe it? My eye doctor is closed on Mondays! My shoulders sunk again. Snorkelling with an eye patch was going to be a drag. Nope, David encouraged me to come back tomorrow and we’ll get things sorted out.
Tuesday morning, I was in the Vision Center bright and early. David welcomed me in and we got right to it. The first couple of calls were, would you believe it; busy signals? I know what you’re thinking; which eye doctor doesn’t have call waiting?
A few minutes later, David got a hold of the office administrator and she immediately faxed over my prescription. Since my script was good until November 11th, I was in good shape to buy some lenses. Soon enough, this pirate had a familiar view of the world.
Early the next morning, my wife and I went snorkelling together before the surf kicked up. Spending time with her is great, even if I was blind in both eyes! But thanks to David, I didn’t miss a thing! The beautiful creatures and colors that I experienced, are all because of his leadership through excellent service.
David really saved our trip!
What’s your service experiences within the vision-care industry?